Our service commitment is not a slogan, a concept or an advertisement, our service commitment is serious. To this end, we have built a huge, systematic and standardized service guarantee system to ensure that each link is implemented in place and handled meticulously.
Systematic and standardized processes, safer and more efficient from service to delivery.
From initial consultation to material trial, program design, on-site visits, to later production, delivery, after-sales, etc., Essence Powder has built a complete system to effectively ensure that information is conveyed in a timely and efficient manner, ensuring that the right people provide our company's professional services and technical support at the right time.
Four major stages
Four major links to ensure safe and efficient production and delivery
01Production order verification
The merchandiser will verify the model, quantity and accessories of the equipment ordered by the customer in detail according to the sales contract to ensure that the production matches the order
02Equipment factory inspection
After the production system completes the equipment production, the quality inspector will strictly check the records item by item according to the quality inspection details to ensure the quality of each device
03Packing list
re-inspection
Before the equipment is packed and sent, the merchandiser will once again check the packing list one by one to avoid missing or wrong shipments
04Scientific packaging and transportation
In terms of equipment packing and packaging, we use professional modular solutions to ensure safe and lossless delivery of equipment
service idea
Adhering to the "customer-oriented" concept, we firmly fulfill our commitment to customers.
Every Jinghua employee has established a good service concept and a complete service system.
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1
Pre-sales service
Provide users with project design, process design, technical solution design and free 1:1 industrial experiments. -
2
In-sales service
Customized proposal and provide high-quality products. -
3
After-sales service
Patience in providing customers with installation, commissioning, training and other services, and timely and effectively solve problems encountered by users during the use of equipment.
Establish one-to-one customer service,
Jinghua looks forward to working with you
Online and offline communication-customer demand confirmation-material trial-solution customization-production and delivery-customer acceptance-comprehensive after-sales